Ease2book Privacy Policy
Effective Date: May 09, 2025
Welcome to Ease2book. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [www.ease2book.com] and use our services, including our mobile application (collectively, the “Platform”).
This Privacy Policy refers to the Website and the Ease2book Software collectively as the “Services.”
This Privacy Policy primarily describes our handling of personal information that we collect and use through the Services for our own purposes, as a “controller.” That personal information includes: (i) the information we collect from and about visitors to our Website, and (ii) user and account information about individuals who use the Ease2book Software on behalf of the spas, salons, and other beauty businesses that subscribe to the Ease2book Software (our “Customers”), including their owners, staff, and independent contractors.
Our Customers also use the Ease2book Software to collect information from and about: (i) their current and prospective clients, including individuals who book appointments with, and purchase products and services from, those Customers through the Ease2book Software; and (ii) their employees and contractors, to manage their businesses using the Ease2book Software and Ease2book Payroll Processing services. When we handle this information, we do so as a “processor” or “service provider” to our Customers, and process that information at our Customers’ direction and in accordance with our agreements with them. The section below entitled “Our Processing of Information on Behalf of Ease2book Software Customers” generally describes our collection and handling of personal information on our Customers’ behalf as part of our provision of the Ease2book Software. We do not control, and are not responsible for, our Customers’ use and disclosure of that information. If you have questions about the use of your personal information by one of our Customers, please contact the Customer directly.
Except as otherwise expressly stated in this Privacy Policy, this Privacy Policy does not apply to information that we collect offline or through other channels that are not part of the Services.
1. Information We Collect
A. Information You Provide
We may collect the following information when you register or use our services:
Personal Information: Name, phone number, email address, gender, location, and date of birth.
Booking Information: Selected services, appointment dates and times, preferred service providers.
Business Owner Information: Salon or spa name, business address, GST number (if applicable), owner name, services offered, and staff details.
Payment Information: Credit/debit card details, UPI, wallet or other billing information (processed securely via third-party payment gateways).
Account Credentials: Username and password for accessing your account.
Feedback & Support Requests: Information you provide in customer support inquiries or reviews.
B. Information We Automatically Collect
When you use our Platform, we may automatically collect:
Device Information: IP address, device ID, browser type, operating system.
Usage Data: Pages viewed, time spent, clicks, app usage statistics.
Location Data: With your permission, we may collect geolocation data to offer location-based services.
2. How We Use Your Information
We use your information to:
Facilitate salon and spa appointment bookings.
Manage your user or business account.
Process payments securely.
Provide personalized content and recommendations.
Send appointment reminders, promotional messages, and service updates.
Improve our Platform’s functionality and customer experience.
Respond to your inquiries and provide customer support.
Comply with legal obligations and enforce our terms.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
Service Providers: Salons, spas, and service professionals to fulfill your bookings.
Payment Processors: To securely process your transactions.
Third-Party Tools: For analytics, marketing, or communication (e.g., Google Analytics, email marketing tools).
Legal Authorities: When required by law or to protect our rights, users, or others.
All third-party services are required to uphold data protection practices consistent with this policy.
4. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request deletion of your personal data at any time by contacting us.
5. Your Rights
You have the right to:
Access, correct, or update your personal information.
Request deletion of your account and personal data.
Withdraw consent for data processing (where applicable).
Opt out of marketing communications at any time.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, understand user behavior, and offer personalized content. You can manage your cookie preferences in your browser settings.
7. Data Security
We use administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no system is completely secure. Use strong passwords and do not share your login credentials.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. If we learn that we have collected data from a minor without parental consent, we will delete it immediately.
9. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing any information.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting an updated version on our Platform. Continued use of our services constitutes your acceptance of the updated policy.
11. How to Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy, contact us at:
Ease2book
Email: privacy@ease2book.com
Website: [www.ease2book.com]